Question 1

What areas do you serve?

Accepted Answer

I'm based in Kenilworth, IL and serve the greater Chicagoland area — including the North Shore, Evanston, Wilmette, Winnetka, Glenview, and surrounding suburbs. Remote support is available anywhere with an internet connection.

Question 2

How quickly do you respond?

Accepted Answer

Most inquiries get a response within 24 hours. Urgent issues are handled same-day whenever possible. Managed IT clients get priority response times.

Question 3

Do you work with homes or only businesses?

Accepted Answer

Both. From a single-room WiFi upgrade to a full office network — the hardware and standards are enterprise-grade either way.

Question 4

What brands do you install?

Accepted Answer

I primarily recommend and install Ubiquiti / UniFi for networking and cameras, and Amazon eero + Ring for simpler home and small-office setups. I'll recommend the right fit for your space and budget.

Question 5

Do you offer ongoing support?

Accepted Answer

Yes. Managed IT plans start at $99/month and include proactive monitoring, patch management, priority response, and unlimited remote help. One-time support is $75/hr.

Question 6

Do you offer free consultations?

Accepted Answer

Yes — every quote starts with a free consultation. I'll assess your needs and recommend the right solution with no obligation.

Question 7

Can you fix my computer remotely?

Accepted Answer

Most software issues can be resolved remotely via secure screen sharing — no on-site visit needed. Hardware issues typically require an on-site visit.

Question 8

How does payment work?

Accepted Answer

Invoices are sent through the client portal and can be paid online via secure payment links. Recurring services are billed monthly. Standalone work is invoiced upon completion.

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